You may cancel your subscription or service at any time through your account dashboard. However, cancellation does not automatically qualify you for a refund. Upon cancellation, you will continue to have access to the service until the end of your current billing cycle.
Refund & Cancellation Policy
We want you to be completely satisfied with your learning experience. Here is our policy regarding refunds and cancellations.
1. Cancellation Policy
2. Refund Eligibility
Refunds are generally only provided under the following circumstances:
- If a duplicate payment was accidentally made.
- If you are unable to access the content due to technical issues on our end that we cannot resolve within a reasonable timeframe.
- If a refund is requested within 3 days of purchase, provided that less than 10% of the course content has been accessed or viewed.
3. Non-Refundable Scenarios
We do not offer refunds in the following cases:
- Change of mind after the 3-day grace period.
- If you have accessed more than 10% of the purchased content.
- Violation of our Terms and Conditions resulting in account suspension.
4. Refund Process
To request a refund, please contact our support team at team.schoolwala@gmail.com with your order details and reason for the request. If approved, refunds will be processed within 5-7 business days and credited back to the original payment method.
5. Contact Us
If you have any questions about this Refund & Cancellation Policy, please reach out to us at team.schoolwala@gmail.com.
Schoolwala is a Brand of the Sumatra Sales Private Limited